Luxembourg Local Reference INFOrmation
What to do and where to call if your credit cards or telephones are lost or stolen in Luxembourg.
Note: a lost or stolen bank card or credit card should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for the issuing authority (the bank) and insurance company. This is a Récépissé de declaration de vol. Lost or Stolen Credit CardsIn the event of a lost or stolen debit or credit card in Luxembourg (except holders of a Diners Club card), contact the central telephone line, CETREL (centre de transferts électroniques) with the account number as soon as possible. A certificate of loss or theft should also be given to the issuing bank within 48 hours.
Lost or Stolen Mobile TelephonesAny new mobile cellular telephone comes with:
The IMEI number protects the owner if their phone is lost or stolen. It is usually printed beneath the battery. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number. In the event of mobile phone loss or theft, contact the appropriate service provider below:
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